Business as usual for Sandcastles Noosa.

 

We are staying abreast of COVID-19 and here is our latest update:

On 11 March, the World Health Organization (WHO) declared the outbreak of

coronavirus, known as COVID-19, to be a global pandemic.

 

We are closely monitoring the Australian Government Health Advisory and

World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases

and following the applicable guidelines. The wellbeing of our guests, staff and associates

is of the highest priority.

 

Cancellations/Changes

In response to changing conditions we are committed to ensuring our customers

experience flexibility during these challenging times.

 

For reservations made before 16 March 2020

For existing reservations please contact our reservations department directly

at info@sandcastlesnoosa.com.au or via phone on 07 5474 7575 to understand

your options for cancellation or amendment of your booking.

 

For bookings made via online travel sites ie Booking.com or Expedia

please contact them directly.

 

Reservations made after 16 March 2020

For all reservations made after 16 March 2020 we will be allowing cancellations

up to 48hrs before arrival. This policy will be in place until normality returns.

 

We are Committed to Cleanliness:

We take standards for hygiene and cleanliness very seriously and are
taking additional steps to ensure the safety of our guests and staff.
On a daily basis, Sandcastles is working to ensure that we meet the
latest guidance on hygiene and cleaning.

Our resorts’ health and safety measures are designed to address
a broad spectrum of viruses, including COVID-19, and include everything
from hand washing hygiene and cleaning product specifications to guest room
and common area cleaning procedures.

 

Staff Health, Safety and Knowledge:

Our staff knowledge of their own health and safety is essential to an
effective cleaning program. Here are some ways we’re supporting them:

 

• Hand Hygiene:

Proper and frequent hand washing is vital to help combat the spread of viruses.

We have hand sanitiser available at reception as well as other areas in our workplace.

 

• Ongoing Training:

We have updated our room and public area cleaning and hygiene protocols

around COVID-19 and provided these to all staff.

 

• Ongoing Updates:

Our management team are staying abreast of all available alerts and information
related to COVID-19 and providing regular updates to our staff and implementing

any relevant changes as required.

 

Cleaning Products and Protocols:

Our resort uses cleaning products and protocols which are effective against viruses, including:

 

• Guest Rooms:

We have implemented cleaning and disinfecting protocols to clean rooms after guests depart

and before the next guest arrives, with particular attention paid to high-touch items.

 

• Public Spaces:

We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the

counter at the front desk, stair railings, door handles, public bathrooms and even room keys.

 

• Back of House:

In the spaces where our staff work we have increased the frequency of cleaning and focusing

 on high-touch areas like entrances, storage rooms and offices.

 

For the most updated information, please refer to the Australian Government Health advisory website

or your local health authority.